TRE :: Endoscopy Equipment Repair

About Us

TRE is a recognized leader of service delivery solutions for hospitals and surgery centers throughout the Healthcare Industry and is one of the fastest growing surgical service organizations in the U.S. Headquartered in Hillsborough, New Jersey; TRE has eight service centers conveniently located throughout the United States. TRE is an ISO 9001:2008 certified repair facility with over 100 direct technicians, 50 sales professionals and a corporate staff of over 35. TRE quality and services have been recognized and awarded contracts with the largest GPOs in the country including Tenet, MedAssets, Amerinet, Broadlane and Novation.

TRE provides all of the resources necessary to “Optimize Surgical Revenue” through:

Instrument repair and management programs

Central Sterile consulting and staffing

Endoscope repair and management services

Sterilizer cleaning and equipment refurbishment programs

Sourcing of new and refurbished instruments and equipment

Customization of surgical instruments and parts manufacturing

These value added services positively impact surgeon satisfaction and patient safety, while reducing per procedure costs and provide a strategic solution-all from one vendor.

Contact Us Today To Receive Your Own Customized Repair Program

Please provide your name and number and a TRE represenative will get back with you within 24 hours.

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Revenue Opportunities

Frequently Asked Questions

What is your company's warranty/guarantee on its repairs (parts and labor)?
TRE Endoscopy 1 has one of the most competitive warranties in the industry. Our warranty for flexible endoscopes is 120 days, including a first thirty (30) day puncture proof replacement policy on bending rubber repairs. TRE Endoscopy 1's warranty covers defects in materials and workmanship under normal use.

What is the average turn-around time for a flexible scope repair with your company?

Average turnaround time for minor flexible repairs is twenty-four (24) hours after approval is granted from the hospital.

Average turnaround time for a major flexible repair is two and a half (2.5) days depending on the nature of the repair, after approval is granted from the hospital.

Average turnaround time for a refurbishment is five to seven (5-7) days depending on the nature of the repair and after approval is granted from the hospital.

Does TRE Endoscopy 1 provide loaners for repairs that exceed 24 hours?
TRE Endoscopy 1 has made available over 100 flexible endoscopes for loan to customers sending in equipment for repair. Loaners are provided on a first come, first serve basis and are shipped within 24 hours of our receipt of the request. Every effort is made to send the same model requested, however, in rare cases where that is not feasible we communicate with our customers to identify a compatible device. TRE Endoscopy 1 can offer "on-site" loaners, but this is determined on a case-by-case basis.

Does your company provide a detailed report including cost on each repair that accompanies the repaired item back to the customer?
When a repaired scope is returned, TRE Endoscopy 1 provides a service report including line item costs and detailed overall condition assessment.

Explain what process is performed to evaluate the condition of a flexible endoscope sent in for repair:
TRE Endoscopy 1 has always offered estimates "free of charge" as a service for our customers regardless of contract terms. Estimates are provided before any work is performed and repairs cannot be started until approval is received from the customer. A detailed estimate is provided for each scope which explains the condition upon receipt and any repairs needed to bring it back to OEM specifications. We also provide recommendations for performance problems which are not immediately needed, but which may cause failures if not addressed. Once a service history is established, all repairs performed previously are careful reviewed to identify recurring problems.

Additional Perks:
TRE Endoscopy 1 offers to perform, at no charge, a preventative maintenance inspection to evaluate the condition of all flexible scopes. We also offer on-site training of staff which can assist in eliminating repeated repairs due to improper handling. TRE Endoscopy 1 maintains a quality management system which has been independently certified to meet ISO 9001 standards. This certification can be confirmed on our registrar's website GlobalGROUP®. Our certification number is 35Q12740. TRE also manages a detailed inventory management system that allows us to track all repair materials from the receiving batch to each repair it was used in, and vice versa, so that they can be recalled if ever needed. While this level of tracking has been maintained for over 10 years, we have never had to issue any recall of defective material.

News

Backed by 14+ years of experience, TRE is an industry leader in the surgical instrument repair, medical equipment repair and custom manufacturing through our Michigan facility. Our healthcare experience combined with our ability to reverse engineer and evaluate problematic components of surgical and hospital equipment has given us the ability to offer a repair alternative to purchasing new equipment for a fraction of the cost.

TRE is recognized as one of the fastest growing surgical service organizations in the U.S. With national headquarters In Hillsborough, New Jersey, TRE has eight service centers conveniently located throughout the United States. TRE is an ISO 9001:2008 certified repair facility with over 100 direct technicians, 50 sales professionals and a corporate staff of over 35. TRE’s quality and services have been recognized and awarded contracts with the largest GPOs in the country including Tenet, MedAssets, Amerinet, Broadlane and Novation.